Payment Methods

Payment (100%) by bank details

If you choose this payment method, we will provide the bank details for the transfer.

If the order is made by an organization, please send us your details (name, code) via Telegram or Viber, and we will issue an invoice for payment.

Attention! We do not offer partial payments, prepayments, or cash on delivery.

Shipping Methods

Nova Poshta

• Nova Poshta, to the branch
  The delivery is paid by the customer (except for promotions). Shipping is done by standard parcel with insurance for the order amount.
• Nova Poshta, to a locker
  The delivery is paid by the customer (except for promotions). Shipping is done by standard parcel with insurance for the order amount.
• Nova Poshta, courier to the address
  The delivery is paid by the customer (promotions for delivery to the address do not apply). Shipping is done by standard parcel with insurance for the order amount.

Additional information for Nova Poshta delivery

Delivery within Ukraine usually takes 1 day.

Please check the order and its condition upon receipt!

Actions in case of loss or damage during delivery by Nova Poshta:

1. Submit a compensation claim.
2. Receive full compensation for the order amount (this usually takes a few days). If desired, a new order can be placed.

Ukrposhta

• Ukrposhta, to the branch
  The delivery is paid by the customer (except for promotions). Shipping is done by standard parcel with insurance for the order amount. We are not responsible for delivery times or actions of Ukrposhta.

Additional information for Ukrposhta delivery

Delivery within Ukraine can take up to 6 days depending on the region. In case of delays, please contact Ukrposhta's hotline or your local branch.

Please check the order and its condition upon receipt!

Actions in case of loss or damage during Ukrposhta delivery (parcel):

1. Notify us about the issue. We will file a claim for search and compensation (Ukrposhta accepts claims only from the sender and transfers compensation to the sender's account).
2. Ukrposhta will review the claim (from a few days to 3 months) and transfer compensation to our account (the transfer can take from a few days to a month).
3. After receiving compensation, we will either resend the order or transfer the compensation to your account — based on your preference.

Pickup From Store

• Pickup From Store 

Delivery times to the pick-up point may be 1 day longer than the postal delivery times. Please check with the manager.

Return (exchange) of goods.
Please note! In accordance with Art. 5 of the Law of Ukraine "On Protection of Consumer Rights", our products that you order on the website, delivered in proper quality and assortment, are not subject to return and exchange. The rules for return and exchange in case of problems with quality or assortment - see the page "Return Policy".